Contact
Describe the problem. We'll talk through the rest.
The more specific the context, the more useful our first reply. Tell us what the product is, where it loses users and what has already been tried. We reply within 2 business days.
Form
Direct channels
- Privacy and LGPD
- privacidade@heuristik.com.br
- Location
- Fortaleza, Ceará, Brazil
- Service area
- Remote, worldwide
What happens after you submit
- We read the context and check whether it fits what we do
- Email reply within 2 business days, with a first read of the problem
- An alignment call, if it makes sense for both sides
FAQ
Frequently asked questions
The questions that come up most often before the first conversation.
What does a digital product consultancy do?
A digital product consultancy works on the decision before the execution: it understands the business problem, identifies where the product loses users, defines what to prioritize and designs the solution with validation before development. The difference from an agency is the success criterion, which here is a measurable business result, not the delivery of a visual asset.
What's the difference between Heuristik and a design agency?
An agency delivers assets, a consultancy delivers well-founded decisions. We work from usability heuristics, behavioral data and business goals, and every recommendation carries the evidence behind it and the metric that should move. We are not a visual studio or a premium freelancer.
Do you work with clients outside Brazil?
Yes. We work remotely, with clients in Brazil and abroad, in Portuguese or English. Our base is in Fortaleza, Ceará, Brazil, and in-person sessions are possible when arranged in advance.
How long does a project take?
A Discovery Sprint takes 2 to 4 weeks. Product Design ranges from 4 to 12 weeks, depending on scope. Strategic Consulting takes 3 to 6 weeks. Continuous Validation runs in recurring monthly or quarterly cycles. The timeline is set in the scope and doesn't change without agreement.
Can I hire just one stage?
Yes. All four services can be hired independently. The full sequence creates more impact, but the most common entry point is the Discovery Sprint, because it produces the diagnosis that shows whether the next stages make sense.
Do you build the product or only design it?
Both, depending on scope. When the client has an in-house development team, we deliver a design system and documented handoff so the team can build on its own. When they don't, we take on the implementation as well.
How does the first contact work?
Describe your context through the contact form or by email, and you'll hear back within 2 business days. The first conversation is about understanding the problem and telling you honestly whether Heuristik is the right fit for it. When it isn't, we say so.